Service dog or emotional support animal: what is the difference?

Steps

1. 1

   Step 1: Service dog: trained to do a task

   Under the Americans with Disabilities Act (ADA), a service animal is a dog trained to do work or tasks for a person with a disability. A dog whose only job is comfort is not a service dog under this law.

2. 2

   Step 2: Stores and restaurants

   Service dogs can go in most public places. If it is not obvious what the dog does, staff may ask only two questions: is the dog needed because of a disability, and what task is it trained to do. They cannot ask about your disability or ask for papers, ID cards, or a demonstration. No vest is required. Emotional support animals do not have these rights.

3. 3

   Step 3: Planes

   Airlines must allow trained service dogs. Airlines may ask you to fill out U.S. Department of Transportation forms about the dog. Emotional support animals are treated as pets, so check your airline’s pet rules.

4. 4

   Step 4: Housing

   The Fair Housing Act can require landlords to allow an emotional support animal as a “reasonable accommodation,” even in no-pet housing. Your landlord may ask for a letter from your provider.

Related guides

• How to get a service dog through the VA
• How to get an emotional support animal letter (and avoid scams)