How to solve a problem with your VA care

If you have a problem with an appointment, a bill, or how you were treated, there are people whose job is to help fix it.

What you may need

Step 1: Talk to your care team first
Many problems can be fixed fast by your provider or the clinic manager. Ask them directly.
Step 2: Ask for a Patient Advocate
Every VA medical center has Patient Advocates. They listen to your concern, look into it, and help find a fix.
Step 3: Write down what happened
Keep notes with dates, names, and what was said. This helps the advocate help you.
Step 4: Call the VA hotline if it is still not fixed
The White House VA Hotline is answered 24/7 by VA staff. They can send your concern to the right office.

Staying polite but firm usually gets the best result. You have a right to good care.

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